1.5 min video recap
Summary
We built a system to make async care scalable, reducing clinician workload and improving patient access. Automated triage, filtering, and conversation status tracking streamlined workflows, surfaced urgent cases, and ensured messages were properly delegated. To support long-term efficiency, I also advocated for implementing our new design system, ensuring consistency across the experience.
Skills
+Design systems
+User research
+Prototyping
+User testing
+Workflow optimization
Role
Intermediate product designer
Team
Myself, 1 product manager, 3 Developers
Context