PurposeMed

PurposeMed

2023

2023

Enabled asynchronous care by developing a messaging system that allowed PurposeMed to accommodate a larger volume of patients

Enabled asynchronous care by developing a messaging system that allowed PurposeMed to accommodate a larger volume of patients

1.5 min video recap


Summary

We built a system to make async care scalable, reducing clinician workload and improving patient access. Automated triage, filtering, and conversation status tracking streamlined workflows, surfaced urgent cases, and ensured messages were properly delegated. To support long-term efficiency, I also advocated for implementing our new design system, ensuring consistency across the experience.

Skills

+Design systems

+User research

+Prototyping

+User testing

+Workflow optimization

Role

Intermediate product designer

Team

Myself, 1 product manager, 3 Developers

Context

PurposeMed is a multi-treatment platform that connects patients from underserved communities to clinicians so that they can get specialized care from their homes. Their treatments include HIV prevention & treatment and ADHD & mental health care. Their pharmacy Affirming Care ships the medication.

The written case study will be added soon! In the meantime, scroll up to watch the short recap video and learn more about the project.